Last updated: 18 July 2026

This page explains the terms that apply when you reserve or rent a vehicle from Crete Island Rentals, as well as how we collect, use and protect your personal information.

By submitting a reservation request, confirming a booking, signing a rental agreement or using our website, you acknowledge that you have read and accepted the applicable provisions of these Terms and Privacy Policy.

1. Company Information

Crete Island Rentals
Markou Portaliou 29
Rethymno, Crete, Greece

Telephone: +30 28310 55539
Email: [email protected]
Website: https://creteislandrentals.gr/
Opening hours: Monday–Sunday, 08:00–21:00

In these terms, “Crete Island Rentals”, “we”, “our” and “us” refer to the vehicle rental provider. “Renter”, “driver”, “customer”, “you” and “your” refer to the person making the booking and any approved additional driver.

Part A: Car Rental Terms and Conditions

2. Reservations and Rental Agreements

A reservation is considered confirmed only after you receive written confirmation from Crete Island Rentals.

The booking confirmation contains the main details of your reservation, including:

• Rental dates and times;
• Pick-up and return locations;
• Selected vehicle category;
• Rental price;
• Included services;
• Selected insurance coverage;
• Additional equipment or services;
• Payment and cancellation conditions.

The final rental agreement is completed when the vehicle is delivered. Where the booking confirmation and the signed rental agreement contain more specific conditions, those conditions will apply to the rental.

You must check that all information supplied during booking is complete and accurate. Crete Island Rentals may refuse or cancel a rental when the information supplied is false, incomplete or inconsistent with the documents presented at pick-up.

3. Driver Requirements

Unless different conditions are confirmed in writing, the main renter and every additional driver must:

• Be between 25 and 75 years old;
• Have held a valid driving licence for at least two years;
• Present an original passport or national identity card;
• Present an original and valid driving licence;
• Meet any additional requirements applicable to the selected vehicle category.

Driving licences issued by an EU or EEA country are generally accepted.

A licence issued outside the EU or EEA may need to be accompanied by an International Driving Permit, particularly when the original licence is not written in Greek or Latin characters. The renter is responsible for checking whether an International Driving Permit is required.

Only drivers recorded and approved in the rental agreement may drive the vehicle.

We may consider requests from drivers who do not meet the standard age or licence requirements. Approval is not guaranteed and additional fees, insurance conditions or a security deposit may apply.

4. Additional Drivers

One additional driver may be included without an additional charge, provided that the driver:

• Meets all applicable age and licence requirements;
• Presents the required original documents;
• Is registered in the rental agreement before driving the vehicle.

Further additional drivers may be subject to a daily charge. The applicable charge will be communicated before the rental begins.

Allowing an unauthorised person to drive the vehicle may invalidate the insurance coverage and make the renter responsible for all resulting loss or damage.

5. Vehicle Categories and Substitution

Reservations are normally made for a vehicle category rather than for a guaranteed make, model, colour, engine size or transmission unless this is expressly confirmed in writing.

We will make every reasonable effort to provide the selected vehicle. When that vehicle is unavailable because of maintenance, damage, a delayed return or another operational reason, we may provide:

• A similar vehicle from the same category; or
• A vehicle from a higher category at no additional rental charge.

A vehicle from a lower category will only be supplied with the renter’s agreement and an appropriate price adjustment where applicable.

6. Rental Period

The rental period begins and ends at the dates and times shown in the rental agreement.

The minimum rental charge is one day, even when the vehicle is used for less than 24 hours.

Rentals lasting more than 30 days may require a renewed or extended rental agreement.

The renter may not keep the vehicle beyond the agreed return time without prior written approval. Extension requests should be made as early as possible and preferably at least 48 hours before the scheduled return.

An extension is valid only after it has been approved by Crete Island Rentals and recorded in an updated rental agreement.

7. Rental Prices

Unless otherwise stated in your booking confirmation, the rental price may include:

• Applicable taxes and VAT;
• Unlimited kilometres within Crete;
• One approved additional driver;
• The insurance coverage specified in your booking;
• Roadside assistance for covered incidents;
• Child or booster seat when requested and available;
• Vehicle replacement following a covered breakdown, subject to availability.

Delivery, collection, airport service, out-of-hours service, additional equipment and special-location charges may vary according to the reservation.

Any applicable charge will be shown during booking or communicated before confirmation.

8. Payment and Security Deposit

Accepted payment methods may include:

• Cash;
• Visa or Mastercard;
• Bank transfer;
• Secure online card payment;
• Other electronic payment methods offered during checkout.

The available payment methods may depend on the booking channel, rental location and time of payment.

Unless your booking confirmation states otherwise, payment is due before or at the beginning of the rental.

A security deposit is not normally required for standard bookings. However, we may request a payment card, pre-authorisation or refundable security amount when:

• The renter does not satisfy the standard rental conditions;
• Booking information cannot be verified;
• A special vehicle category is selected;
• A different arrangement has been accepted in writing;
• Additional risk or insurance conditions apply.

We will always communicate such a requirement before the vehicle is delivered.

9. Fuel Policy

Vehicles are supplied under a same-to-same fuel policy.

The renter must return the vehicle with approximately the same fuel level recorded at delivery.

When the vehicle is returned with less fuel, the renter may be charged:

• The cost of the missing fuel; and
• A reasonable refuelling service fee.

No refund is normally provided for fuel left above the delivery level.

The renter is fully responsible for using the correct fuel type. Damage caused by filling the vehicle with the wrong fuel is not covered by standard insurance.

10. Pick-Up and Return

The renter must arrive at the agreed place and time with all required original documents.

At delivery, the renter should inspect the vehicle together with our representative and confirm the recorded condition, including:

• Exterior panels and paint;
• Windows and mirrors;
• Wheels and tyres;
• Interior and upholstery;
• Fuel level;
• Supplied accessories and safety equipment.

Existing damage should be recorded in the rental agreement or vehicle-condition report.

The renter must return the vehicle:

• At the agreed location;
• On the agreed date and time;
• With the agreed fuel level;
• In a condition that allows it to be inspected;
• With all keys, documents, accessories and equipment supplied.

11. Late Pick-Up and No-Show

Customers should notify us immediately of any delay.

Where no update has been provided and the renter does not arrive within two hours of the agreed pick-up time, we may treat the reservation as a no-show and release the vehicle.

A no-show or administration charge may apply where stated in the booking confirmation.

When flight information has been supplied, we may use publicly available flight information to monitor delays and organise delivery. Flight monitoring does not remove the renter’s obligation to notify us of significant itinerary changes.

12. Late Return

The renter must contact us immediately when a delay is expected.

Returning the vehicle more than one hour after the agreed time without approval may result in a late-return charge.

Depending on the length of the delay, the renter may be charged:

• An administration or late-return fee; or
• An additional full rental day.

Insurance protection may no longer apply after the agreed rental period unless the extension has been approved and recorded.

13. Cancellation and Booking Changes

Cancellation and amendment requests must be sent by email to:

[email protected]

A cancellation is complete only after you receive confirmation from us.

Any cancellation charge or refund will be determined according to:

• The rate selected;
• The notice provided;
• Any prepaid amount;
• Third-party payment costs;
• Special conditions shown during booking.

When a booking was made through a travel agency, broker or third-party platform, the customer must normally request cancellation through that provider, and the provider’s cancellation rules may also apply.

We may cancel or modify a reservation when the vehicle cannot be provided because of an accident, mechanical failure, safety concern, incorrect booking information, force majeure or another event outside our reasonable control.

Where possible, we will offer a replacement vehicle, alternative date or appropriate refund.

14. Permitted Use of the Vehicle

The renter must use the vehicle carefully, lawfully and according to the manufacturer’s instructions.

The vehicle may not be used:

• By an unauthorised driver;
• Outside Crete without our prior written permission;
• On unpaved, unsuitable or prohibited roads;
• For off-road driving;
• On beaches, mountain tracks or restricted routes;
• For racing, speed testing or driver training;
• To tow another vehicle or trailer;
• To transport passengers or goods for payment;
• To carry more passengers than legally permitted;
• To transport illegal, dangerous, excessively heavy or strongly odorous materials;
• While the driver is under the influence of alcohol, drugs or medication that affects driving ability;
• In violation of Greek traffic laws;
• For any illegal activity;
• In a careless, reckless or abusive manner.

The vehicle may not be transported by ferry without our express written authorisation.

Use of the vehicle in violation of this section may result in immediate termination of the rental agreement and loss of insurance protection.

15. Restricted Roads and Areas

Some areas of Crete may only be reached through roads that are unpaved, unsuitable for ordinary rental vehicles or excluded by insurance providers.

The renter must follow signs, local restrictions and any route instructions provided by Crete Island Rentals.

Damage occurring on an unauthorised, unpaved or unsuitable road may be charged in full to the renter, including recovery and towing expenses.

16. Insurance Coverage

The insurance included with each rental is identified in the booking confirmation and rental agreement.

Coverage may include, depending on the selected plan:

• Third-party liability;
• Damage to third-party property;
• Bodily injury liability;
• Collision Damage Waiver;
• Theft protection;
• Personal accident protection;
• Roadside assistance;
• Reduced or zero excess protection.

Insurance coverage is subject to the conditions, limits, excess amount and exclusions stated in the rental agreement and the insurer’s policy.

The words “full insurance”, “zero excess” or similar descriptions do not mean that every possible incident, item or form of negligence is covered.

17. Insurance Exclusions

Unless expressly included in writing, insurance will normally not cover loss or damage resulting from:

• Driving by an unauthorised person;
• Driving under the influence of alcohol or drugs;
• Reckless, intentional or negligent behaviour;
• Violation of traffic laws;
• Off-road use or use on unsuitable roads;
• Driving outside the authorised geographical area;
• Incorrect fuel;
• Loss or damage to keys;
• Damage to tyres, rims, hubcaps or the vehicle’s underside;
• Damage to mirrors, antennae or interior surfaces;
• Damage caused after the agreed return time;
• Theft resulting from leaving the vehicle unlocked or leaving the key inside;
• Failure to report an accident promptly;
• Failure to obtain required police documentation;
• Loss or theft of personal belongings;
• Damage caused by standing or sitting on the bonnet, roof or boot;
• Excessive clutch, tyre or mechanical wear caused by misuse;
• Loss of accessories or safety equipment.

The renter may be charged for any uninsured damage, loss, recovery cost, loss of use or related administration expense.

18. Accidents, Damage and Theft

In the event of an accident, damage, fire, theft or attempted theft, the renter must:

1. Stop safely and protect passengers and the vehicle;
2. Contact Crete Island Rentals immediately;
3. Contact the police or emergency services when required;
4. Avoid admitting liability or agreeing to private compensation;
5. Record the names, contact details and registration numbers of other parties;
6. Take photographs where it is safe to do so;
7. Complete any accident or insurance report requested;
8. Follow all instructions given by Crete Island Rentals or the insurer.

Failure to report the incident promptly or provide the required documentation may invalidate insurance coverage.

19. Breakdown and Roadside Assistance

Roadside assistance is available for covered mechanical breakdowns and incidents.

The renter must contact Crete Island Rentals before arranging independent repairs, towing or roadside services.

Roadside assistance may not cover problems caused by the renter, including:

• Lost or locked-in keys;
• Incorrect fuel;
• An empty fuel tank;
• A discharged battery caused by lights or equipment being left on;
• Tyre damage caused by inappropriate driving;
• Recovery from an unauthorised or inaccessible road.

Charges arising from renter error or excluded use may be payable by the renter.

A replacement vehicle may be provided following a covered breakdown, subject to availability and the circumstances of the incident.

20. Traffic Fines and Administrative Charges

The renter is responsible for all:

• Traffic fines;
• Parking penalties;
• Toll charges;
• Administrative sanctions;
• Towing or vehicle-release expenses;

arising during the rental period.

When a fine or request for driver information reaches us after the rental, we may provide the renter’s information to the competent authority where legally required.

We may charge the renter for the fine or expense, together with a reasonable administration fee and any applicable taxes or bank charges.

21. Keys, Documents and Accessories

The renter is responsible for all items supplied with the vehicle, including:

• Vehicle keys;
• Registration and insurance documents;
• Child or booster seats;
• Safety triangle and first-aid equipment;
• Spare wheel or tyre-repair kit;
• Parcel shelf, floor mats and other accessories.

Loss or damage may be charged according to the actual replacement or repair cost, together with any reasonable administrative expense.

22. Child Seats and Additional Equipment

Baby seats, child seats and booster seats may be supplied free of charge when requested.

All equipment is subject to availability and should be requested in advance.

The renter is responsible for:

• Checking that the equipment is appropriate for the child;
• Correctly installing or approving the installation;
• Securing the child according to applicable safety requirements;
• Returning the equipment in good condition.

23. Pets

Animals are not permitted in a rental vehicle without prior approval.

Where permission is granted, the renter must protect the interior and return the vehicle clean and free from hair, odour, stains and damage.

Additional cleaning or repair charges may apply.

24. Vehicle Cleanliness

Vehicles are delivered clean and should be returned in a reasonable condition.

Normal dust from ordinary road use is acceptable. However, an additional cleaning charge may apply for:

• Excessive sand or mud;
• Food or drink stains;
• Sunscreen stains;
• Smoking or strong odours;
• Animal hair;
• Excessive rubbish;
• Soiled or damaged upholstery.

Where specialist cleaning is required, the charge may start from €70 and may increase according to the actual cleaning or repair cost.

Smoking is not permitted inside the vehicle.

25. Personal Belongings

Crete Island Rentals is not responsible for personal belongings left, lost, damaged or stolen from the vehicle, except where liability cannot legally be excluded.

The renter should always lock the vehicle and avoid leaving luggage, money, documents or valuable items visible inside it.

26. Termination of the Rental

We may terminate the rental and recover the vehicle when the renter:

• Breaches these terms;
• Provides false information;
• Uses the vehicle illegally or dangerously;
• Allows an unauthorised person to drive;
• Fails to make an agreed payment;
• Places the vehicle, passengers or third parties at risk.

Recovery expenses and any related loss or damage may be charged to the renter.

27. Force Majeure

Crete Island Rentals will not be responsible for a delay or failure caused by events outside our reasonable control, including:

• Extreme weather;
• Fire or natural disaster;
• War, civil disorder or terrorism;
• Strikes or transport disruption;
• Government restrictions;
• Road closures;
• Serious accidents;
• Unexpected vehicle recalls;
• Failure of utility, communication or payment networks.

We will make reasonable efforts to provide an alternative solution where possible.

28. Governing Law and Disputes

These terms are governed by Greek law, without limiting any mandatory rights available to consumers under applicable EU or national legislation.

Customers should first contact us at [email protected] so that we can attempt to resolve any complaint directly.

Where a dispute cannot be resolved amicably, it will be submitted to the competent courts, subject to any mandatory consumer-jurisdiction rules.

Part B: Privacy and Personal Data Policy

29. Data Controller

Crete Island Rentals is the controller of personal data collected through our website, booking process, communications and vehicle rental services.

Privacy enquiries and requests may be sent to:

Email: [email protected]
Telephone: +30 28310 55539
Address: Markou Portaliou 29, Rethymno, Crete, Greece

We process personal information in accordance with applicable data-protection legislation, including the General Data Protection Regulation and Greek data-protection law.

30. Personal Data We May Collect

Depending on your interaction with us, we may collect:

Identity information

• First and last name;
• Date of birth;
• National identity card or passport information;
• Driver’s licence information;
• Nationality.

Contact information

• Postal address;
• Email address;
• Telephone or mobile number;
• Emergency contact information where supplied.

Reservation information

• Pick-up and return dates;
• Pick-up and return locations;
• Selected vehicle;
• Flight or ferry details;
• Number of passengers;
• Additional-driver information;
• Child-seat or other equipment requests;
• Messages, comments and special requests.

Payment and transaction information

• Payment method;
• Payment status;
• Transaction reference;
• Invoice and billing information;
• Limited payment-card information supplied by the payment provider.

We do not normally store complete payment-card numbers. Card payments are processed by the applicable payment-service provider.

Rental and incident information

• Signed rental agreements;
• Vehicle inspection reports;
• Recorded damage;
• Accident reports;
• Insurance claims;
• Traffic fines;
• Roadside-assistance records;
• Communications relating to the rental.

Website and technical information

• IP address;
• Browser and device information;
• Website activity;
• Cookie identifiers;
• Referring website;
• Approximate location based on IP address;
• Consent and cookie preferences.

31. Why We Process Your Data

We may use personal data to:

• Respond to enquiries;
• Prepare quotations;
• Process and confirm reservations;
• Verify driver eligibility;
• Prepare and perform rental agreements;
• Deliver and collect vehicles;
• Process payments and refunds;
• Provide customer service;
• Monitor supplied flight information;
• Provide roadside assistance;
• Handle accidents, damage and insurance claims;
• Process traffic fines or authority requests;
• Prevent fraud and protect our vehicles;
• Maintain accounting and tax records;
• Improve our website and services;
• Send marketing communications where permission has been given;
• Establish, exercise or defend legal claims.

Under the GDPR, processing may be based on the performance of a contract, steps requested before entering a contract, compliance with legal obligations, legitimate interests or consent, depending on the activity. Personal data must be collected for defined purposes, limited to what is necessary and protected using appropriate measures.

32. Additional Drivers and Other People

When the person making the reservation provides information about an additional driver, passenger or emergency contact, that person confirms that they are authorised to provide the information and have informed the relevant individual about this policy.

Additional drivers are subject to the same identity, licence-verification and rental requirements as the main renter.

33. Payment Processing

Online and card payments may be handled by banks, card networks or payment-service providers.

These providers process payment information according to their own privacy policies and legal obligations.

Crete Island Rentals normally receives only the information required to confirm whether the transaction was successful, such as the amount, payment status and transaction reference.

34. Who May Receive Your Data

Where necessary, personal information may be shared with:

• Employees and authorised representatives;
• Booking-platform and website providers;
• Hosting, email and IT-support providers;
• Banks and payment processors;
• Accountants and professional advisers;
• Insurance providers;
• Roadside-assistance and towing companies;
• Repair workshops;
• Vehicle-delivery partners;
• Travel agents or brokers involved in the booking;
• Police, courts, tax authorities and other public authorities;
• Fraud-prevention and debt-recovery providers where legally justified.

We do not sell or rent your personal data to advertisers.

Service providers are permitted to use personal data only for the agreed service and must apply appropriate confidentiality and security safeguards.

35. International Data Transfers

Some technology or payment providers may process information outside Greece or the European Economic Area.

Where such a transfer occurs, we will rely on an approved legal mechanism, such as:

• A European Commission adequacy decision;
• Standard Contractual Clauses;
• Another legally recognised safeguard or exception.

36. Data Retention

Personal information is not automatically deleted two months after a rental.

We keep information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Managing the booking and rental;
• Handling delayed traffic fines or insurance claims;
• Resolving complaints;
• Preventing fraud;
• Meeting accounting and tax obligations;
• Establishing or defending legal claims.

Different categories of information may therefore have different retention periods.

Booking correspondence and identity-document copies will be deleted or securely anonymised when they are no longer required, unless continued storage is required by law or justified by an unresolved incident or legal claim.

Invoices, payment records and accounting information may be retained for the statutory period required under applicable tax and accounting law.

The GDPR requires identifiable information to be retained no longer than necessary for its purpose, while permitting continued retention where a legal obligation or valid legal ground applies.

37. Data Security

We use reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Unlawful disclosure;
• Alteration;
• Destruction;
• Misuse.

Measures may include controlled staff access, password protection, secure hosting, software updates, encrypted connections, backups and confidentiality procedures.

No internet transmission or electronic-storage system can be guaranteed to be completely secure. Customers should avoid sending unnecessary identity or payment information through unsecured communication channels.

38. Cookies and Website Technologies

Our website may use:

Essential cookies

These are required for website operation, security, booking functionality, language settings and storage of privacy preferences.

Analytics cookies

These help us understand how visitors use the website and improve its performance. Analytics cookies are used only where required consent has been provided.

Functional cookies

These support optional website features such as maps, embedded content or saved preferences.

Marketing cookies

These may be used to measure advertising performance or display relevant advertising. They are activated only where required consent has been obtained.

You can accept, reject or change optional cookie preferences through the website’s cookie settings. Cookies can also be controlled through your browser, although disabling essential cookies may prevent parts of the website from working correctly.

39. Marketing Communications

We may send promotional emails only where:

• You have requested them;
• You have provided consent; or
• Another lawful basis allows the communication.

You may unsubscribe at any time through the unsubscribe option in the message or by contacting [email protected].

Withdrawing marketing consent does not affect essential communications concerning an active enquiry, reservation, payment or rental.

40. Your Data-Protection Rights

Subject to the conditions and exceptions established by law, you may have the right to:

• Be informed about how your data is used;
• Request access to your personal data;
• Correct inaccurate or incomplete information;
• Request deletion of information;
• Restrict certain processing;
• Object to processing based on legitimate interests;
• Receive certain information in a portable format;
• Withdraw consent at any time;
• Object to direct marketing;
• Request human review of a qualifying automated decision;
• Submit a complaint to a supervisory authority.

These rights are not absolute. For example, we may need to retain information to comply with tax obligations, process a traffic fine, handle an insurance claim or defend a legal claim.

The Hellenic Data Protection Authority confirms the rights of access, rectification, erasure, restriction, portability, objection and human intervention under the GDPR.

41. Exercising Your Rights

To submit a privacy request, contact:

[email protected]

Please include enough information for us to identify the relevant booking or communication.

We may request proof of identity before releasing or changing personal information. This is intended to prevent unauthorised access.

We will respond within the period required by applicable law. Complex or repeated requests may require additional time where permitted.

42. Complaints

Please contact us first so that we can investigate and respond to your concern.

You also have the right to lodge a complaint with the:

Hellenic Data Protection Authority

The Authority is the competent supervisory authority for data-protection matters in Greece.

43. External Websites

Our website may contain links to third-party websites, maps, booking services, payment services or social-media platforms.

Crete Island Rentals is not responsible for the content, availability or privacy practices of independent third-party websites. You should review the privacy information provided by those services before submitting personal information.

44. Changes to These Terms and Policy

We may update these Terms and Privacy Policy to reflect:

• Changes to our services;
• New website features;
• Changes to insurance or booking procedures;
• Legal or regulatory requirements;
• Security and operational improvements.

The latest version will be published on our website with an updated revision date.

Changes will not reduce rights already established under a confirmed rental agreement unless the change is required by law or agreed with the renter.

45. Contact Us

Questions about a booking, rental condition or personal-data matter may be directed to:

Crete Island Rentals
Markou Portaliou 29
Rethymno, Crete, Greece

Telephone: +30 28310 55539
Email: [email protected]
Opening hours: Monday–Sunday, 08:00–21:00